Privacy and Cookies

Privacy statement

Who we are

The Florence Clinic Didsbury is operated by Kiag Medical Limited, the registered owner of the pharmacy. Our address is Ground Floor, 3 Elm Grove, Didsbury, Manchester, M20 6PL. You can contact us about your information at info@theflorenceclinic.co.uk.

What information we collect

• Your name, contact details and appointment preferences when you book an appointment.
• Information you share in consultation, including your medical history, current medicines and your goals, so we can assess whether a treatment is suitable for you.
• Records of any medicines supplied to you and the advice we gave, which we must keep as part of our professional pharmacy records.
• Messages you send us, such as emails about bookings or your care.

We do not collect payments through this website. You pay for your appointment and any treatment in person at the clinic.

How we use your information

• To arrange and manage your appointments.
• To provide face to face consultations and, where appropriate, to supply treatment safely.
• To keep the clinical and pharmacy records the law requires us to keep.
• To respond to your questions, feedback and complaints.

Our legal bases

We use your information because it is necessary for the care we provide to you and to meet our legal obligations as a registered pharmacy. Where we rely on consent, for example for optional communications, you can withdraw it at any time by contacting us.

Who we share information with

• Our appointment booking provider, which stores your name, email address and appointment details so your booking can be made and confirmed.
• Service providers who help us run the clinic, such as those who host our email and website, under agreements that protect your information.
• Regulators, the NHS or law enforcement where the law requires it, or where it is necessary to keep you or others safe.

We never sell your information, and we do not use it for marketing without asking you first.

How long we keep it

We keep clinical and pharmacy records for the periods required by pharmacy and professional record keeping standards. Booking and correspondence records are kept only as long as we need them for your care, our legal obligations or to handle complaints.

Keeping your information safe

Access to your records is limited to the team members who need it to provide your care. Paper records are kept securely on the premises and electronic records are protected with access controls.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct it, to ask us to delete it or restrict how we use it, and to object to certain uses. To exercise any of these rights, email us at info@theflorenceclinic.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we handle your information.

Cookies

What cookies are

Cookies are small files that websites store on your device. They help a website work, remember your choices and understand how it is used.

Cookies we use

• Essential cookies. Our website sets a small number of essential cookies so pages display correctly and your choices, such as your language and theme, are remembered.
• Booking cookies. When you use the appointment booking calendar on this website, our booking provider sets cookies and similar files so the calendar works, holds your booking details while you complete it and protects against misuse.

We do not currently use advertising cookies or social media tracking cookies.

Managing cookies

You can clear or block cookies in your browser settings at any time. If you block essential cookies, some parts of the website, including the booking calendar, may not work as expected.